Refund & Cancellation Policy

Klearnote is a subscription service — there's no physical product to ship or return. This page explains how cancellation and refunds work for paid plans. It supplements the Terms of Service.

1. Free trial

The Trial plan is free and doesn't require a credit card, so you can evaluate restoration quality before subscribing to a paid plan.

2. Cancelling a subscription

You can cancel a paid plan at any time from your account settings. Cancelling stops future billing but does not end your current billing period early — you keep full access to your plan's features until the period you've already paid for ends, and you will not be charged again after that.

3. Changing plans

Upgrading to a higher plan takes effect immediately; we charge the prorated difference for the rest of the current billing period. Downgrading to a lower plan takes effect at the start of your next billing period, so you keep your current plan's features until then.

4. Refunds

If a charge doesn't seem right — a billing error, a plan that doesn't work the way you expected, or anything else — email support@klearnote.ai within 14 days of the charge and we'll make it right. Most refund requests within that window are approved. Requests made after 14 days are reviewed case by case.

Approved refunds are returned to the original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.

5. Annual plans

Annual plans are billed once, up front, for the full year at a discounted rate. The 14-day refund window above applies to the full annual charge, measured from the date it was billed. After that window, cancelling an annual plan stops it from renewing but does not refund the remaining months.

6. How to request a refund or cancel

Cancel anytime from your account settings, or email support@klearnote.ai and we'll handle it for you — include the email address on your account and, if you have it, the date of the charge.